Frequently Asked Questions
Everything you need to know about your next timeless piece.
Are your watches authentic and covered by a warranty?
Yes, every timepiece sold on WatchEra is 100% authentic and comes with a 2-year international manufacturer warranty covering movement and craftsmanship defects.
How long does shipping take and what are the costs?
We offer free standard shipping on all orders over $150. Delivery typically takes 3-5 business days within the continental US, and 7-14 days for international orders.
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return the watch in its original, unworn condition with all packaging and tags intact.
How should I care for my luxury watch?
To maintain your watch, avoid extreme temperatures and magnetic fields. We recommend wiping it with a soft cloth after wear and having mechanical movements serviced every 3-5 years.
Can I resize the watch band before it ships?
Currently, we do not offer pre-shipping resizing to ensure the item remains eligible for return. However, most local jewelers can easily adjust links or straps for a perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm or Klarna.